The essentials in 30 seconds
- Verdict: Send one short message before you pay, covering room and view, transfers, spa, children, accessibility and renovation works. Then book the hotel whose written answers match your trip. A reply in writing gives you something concrete to compare across your shortlist.
- Best for: Travellers who have narrowed their choice to two or three luxury hotels in Siem Reap and want confirmation of the details that shape the stay.
- Good to know: Hotels publish different details. Borei Angkor Resort & Spa lists size, bed and view for each room category, while other hotels describe rooms more briefly, so the message fills the gaps. Rules and rates change, so confirm everything on the hotel's page.
- Next step: Copy the message below, send it to each hotel on your shortlist, save the replies, then enter the same dates on Agoda and Booking.com and read the cancellation terms before you click.
You have found a luxury hotel in Siem Reap that looks right, and the next move is a short conversation with the hotel itself. A few well-chosen questions turn a good-looking listing into a booking you can rely on, because the answers confirm the room, the outlook and the extras you are counting on.
This page gives you the questions in order, a message you can paste into an email, and examples from hotel pages that show what a detailed answer looks like.
The message to send first
One message beats a string of separate emails: it makes a reply easy to write and gives you a single answer to file with your booking confirmation. Number the questions and ask for written answers.
Copy-ready message
- 1Hello, I am considering a stay from [arrival date] to [departure date] for [number of guests]. Could you please confirm the following before I book?
- 2Which exact room type applies to the rate I have seen, and what is the bed set-up?
- 3What is the view and orientation of that room, and on which floor is it?
- 4What does the hotel arrange for airport transfers, and for which stay lengths?
- 5What does the spa offer, and which hours apply during my dates?
- 6What is available for children, and how do connecting rooms or extra beds work?
- 7What is the arrangement for guests with reduced mobility, from entrance to room?
- 8What is the current status of renovation or building works, and does anything affect noise near my room?
- 9Thank you, I will book once I have your answers.
Replace the square brackets with your details, and add any special occasion at the end.
Room, view and bed set-up
Ask for the exact room category behind the rate on screen, then the floor, the orientation and the bed set-up. Hotels list several categories with different sizes and outlooks, and the category name is the quickest way to pin down what you will get.
Borei Angkor Resort & Spa shows how much detail a hotel can provide. Its Deluxe Room measures 40 sqm with a double or twin bed and a swimming pool or city view, its Junior Suite measures 55 sqm with a king bed and a city view, and its Royal Suite measures 188 sqm with a super king bed connected to twin and a pool view. Sokha lists its Deluxe Pool View at 38 sqm with a private balcony on the 2nd and 3rd floor, and its Deluxe City View with a Khmer traditional temple view or a Sivatha Street view. At FCC Angkor by Avani, rooms offer views of the gardens, the pool or the river.
What to ask about the room
- The room category name and size in square metres.
- The bed set-up: king, twin, or a configuration that can change before arrival.
- The view and the floor, and whether the outlook can be requested in advance.
- Included room extras you plan to use, such as a minibar or a coffee machine (Jaya House River Park lists both in its Junior Pool Suites).
Transfers, spa, children and accessibility
Airport transfers
Hotel pages describe transfers in different ways, so ask what the hotel arranges for your stay length. Jaya House River Park offers a complimentary airport transfer, and its own pages give a minimum of 2 nights in one place and 3 nights in another, so confirm which applies to your dates. FCC Angkor by Avani can arrange a private airport transfer, Angkor Village arranges one on request, and Sofitel Angkor Phokeethra lists a shuttle among its services without a schedule or cost. Ask for the price and the meeting point in writing, and see our guide to airport transfers.
Spa
Ask which treatments suit your dates and which hours apply. As listed in October 2026, the spa at Jaya House River Park is open daily from 10:00 to 22:00 and Jasmine Spa at Sokha from 8:00 am to 10:00 pm. Confirm before you travel, since hours change with the season.
Children
Families have many options, so describe your group. Borei Angkor Resort & Spa offers a Family Connecting Room with an adult room and a twin room for children joined by an interconnecting door. Jaya House River Park lists a connecting Deluxe Room that creates a two-bedroom layout. Sofitel Angkor Phokeethra offers a MyKids package with welcome gifts and children's menus, and FCC Angkor by Avani has an AvaniKids club.
Accessibility
Google lists a wheelchair accessible entrance and parking for Park Hyatt Siem Reap, Jaya House River Park, Borei Angkor Resort & Spa, Viroth's Hotel, Zannier Phum Baitang and Raffles Grand Hotel d'Angkor, among others, and Sofitel Angkor Phokeethra is listed as wheelchair accessible. Those entries cover the entrance and parking, so ask the hotel about the route to the room, the bathroom layout and the pool area.
Renovation works and noise
Ask each hotel for the current status of renovation or building works, and whether anything affects the area around your room.
Raffles Grand Hotel d'Angkor completed a six-month renovation programme in 2019, and the hotel's pages record that clearly. Our sources describe past projects like this one, so the current situation at any hotel is a question for the hotel on the day you write.
Works and noise questions
- Are any works planned or running during my dates, and in which area of the property?
- Which rooms sit furthest from event spaces or pool areas? (Sofitel Angkor Phokeethra lists event spaces for large gatherings.)
- Can I request a quieter location when I book?
Compare the answers and book
Once two or three replies arrive, set them side by side. The hotel that confirms your room category, your view and your transfer in the clearest terms is usually the one to book. The list below gives the rating, rounded review count and area for several hotels worth contacting.
Hotels at a glance
- Jaya House River Park: rated 4.9, more than 1,500 reviews, Achar Sva and River Road.
- Borei Angkor Resort & Spa: rated 4.7, more than 1,700 reviews, Siem Reap.
- FCC Angkor by Avani: rated 4.6, more than 800 reviews, next to the Royal Residence.
Hotels to message first
Riverside boutique luxury
Traditional Khmer luxury
Colonial charm & riverside
When you are ready, press the button below, check the price on Agoda and on Booking.com for the same dates, and compare the room category on screen with the one the hotel confirmed. Read the cancellation terms before you pay. For a closer look at flexible rates, see free cancellation explained, and for what a package adds, see package inclusions.
Compare the 10 hotelsTest your knowledge
Five questions on this guide.
Luxury hotels in Siem Reap: frequently asked questions
How many questions should I ask a luxury hotel in Siem Reap?
Seven short ones cover the essentials: room type, view and floor, transfers, spa, children, accessibility and works. Numbering them in one message makes a reply easy to write.
Does the hotel need to confirm the view in advance?
Ask for it. Hotel pages list views by category, such as the pool or city view at Borei Angkor Resort & Spa, and the hotel can tell you whether your preferred outlook can be requested for your dates.
Are airport transfers included?
It depends on the hotel and the stay length. Jaya House River Park lists a complimentary transfer with a minimum number of nights that differs between its pages, so confirm it in writing. Confirm before you travel.
What should I ask if I travel with children?
Ask about connecting rooms, extra beds, children's menus and clubs. Borei Angkor Resort & Spa and Jaya House River Park list connecting layouts, and FCC Angkor by Avani has an AvaniKids club.
How do I ask about accessibility?
Mention your needs and ask about the route from entrance to room, the bathroom and the pool. Google lists accessible entrances and parking for many hotels, and the hotel confirms the rest.
Where do I compare prices after I have the answers?
Enter the same dates on Agoda and on Booking.com, match the room category the hotel confirmed, and read the cancellation terms before you pay.
Built by a French engineer based in Siem Reap since 2025, combining AI analysis (Claude, RAG pipelines) and Google Maps data to assemble the most complete local directory — 5,300+ verified businesses. No sponsored placements, no paid content.