visa-admin
Updated 2026-08-24 5 min
In short
- ●On August 24, 2026, ACLEDA Bank and the Ministry of Interior launched a pilot project for paying administrative fees via the ACLEDA Super App.
- ●The project covers one-stop service offices in all 14 districts of Phnom Penh, with possible expansion to Siem Reap.
- ●For expatriates, this means shorter queues and more transparent payments for administrative procedures.
- ●This initiative is part of the government's digital strategy, building on previous partnerships for e-visas.
14
Pilot districts
August 24, 2026
Seminar date
ACLEDA Bank & Ministry of Interior
Partners
Modernize public services
Goal
Key Facts at a Glance
- 14 districts. Payment of administrative fees via ACLEDA Super App is being tested in all khans of Phnom Penh.
- August 24, 2026. Launch seminar at ACLEDA Bank headquarters in Phnom Penh.
- One-stop service offices. The service covers the One Window Service Offices where citizens and expatriates carry out their procedures.
- Public-private partnership. Collaboration between the Ministry of Interior and ACLEDA Bank, already active for e-visas.
- Possible expansion. The success of the pilot could extend the service to other provinces, including Siem Reap.
How It Happened
The pilot project is part of a series of digitalization initiatives for public services in Cambodia.
- August 30, 2024: Signing of a memorandum of understanding between ACLEDA Bank and the Ministry of Interior for electronic payment of visa fees.
- December 19, 2024: Deployment of digital payment services and POS terminals for visa fees.
- June 11, 2025: Implementation of a personal identity data verification service.
- August 24, 2026: Launch seminar for the pilot to pay administrative fees via ACLEDA Super App in 14 districts.
- Coming weeks: Actual deployment of the system in the one-stop service offices of the 14 khans.
- Evaluation: Analysis of pilot results to decide on national expansion.
Breakdown
The pilot covers all districts of Phnom Penh, but its potential impact extends nationwide.
| Segment | Number | Detail |
|---|---|---|
| Pilot districts (Phnom Penh) | 14 | All khans of the capital are included. |
| One-stop service offices involved | 14 | One per district, for administrative services. |
| Potential users (Cambodia) | ~17 million | Total population, but the pilot targets Phnom Penh first. |
| Expatriates in Cambodia | ~100,000 | Potential beneficiaries of simplified procedures. |
| Previous partnerships | 3 | E-visas, POS, identity verification. |
What It Means for Siem Reap
- Shorter queues: online payments reduce time spent at counters.
- Transparent payments: every transaction is traceable, limiting fraud risks.
- Accessibility: the ACLEDA Super App is available on smartphones, convenient for digital nomads.
- Time savings: no need to carry cash for administrative fees.
- Preparation for expansion: if the pilot succeeds, expatriates in Siem Reap could benefit quickly.
How to Avoid Trouble
- Step 1: Download the ACLEDA Super App from official stores (Google Play or App Store).
- Step 2: Ensure your account is active and your personal information is up to date.
- Step 3: Use only official channels for payments, avoiding unverified links.
- Step 4: Keep a copy of your payment receipts for your records.
- Step 5: In case of issues, contact ACLEDA Bank support or the relevant one-stop service office.
- Step 6: Stay informed about pilot developments via official announcements from the Ministry of Interior.
Frequently asked questions
What is the pilot project for payment via ACLEDA Super App?
It is a joint initiative by ACLEDA Bank and the Ministry of Interior to allow citizens and expatriates to pay administrative fees at one-stop service offices via the mobile app, tested in 14 districts of Phnom Penh.
What fees can be paid through the app?
Administrative fees related to One Window Service Office services, such as document requests, certificates, and potentially visa renewals, although e-visa is already covered.
Is the service available in Siem Reap?
For now, the pilot is limited to Phnom Penh. However, if the project is successful, it could be extended to other provinces, including Siem Reap.
How can expatriates use this service?
They need an ACLEDA Bank account and the Super App. Then, they can make payments directly from their smartphone, following the instructions from the one-stop service office.
What are the benefits for expatriates?
Reduced waiting time, secure and traceable payments, and simplified administrative procedures, which is particularly useful for residents and digital nomads.
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Published by
Siem Reap Hub
The community guide for expats and travelers in Siem Reap, Cambodia